Support

The Support module serves as a centralized help centre for users to raise queries, report issues, or request assistance. It provides seamless communication with the support team to ensure timely troubleshooting and resolution of platform-related problems. 

# Support Ticket Submission Guide

Follow the steps below to raise a support request:

# 1. Navigate to Support Centre
From the main dashboard, go to the **Support** section.

# 2. Click “Add Issue”
This opens the support ticket submission form.

# 3. Fill in the Required Fields

**Issue Title**  
  Enter a short, descriptive title for your issue.

**Issue Type**  
  Select one of the following categories:
  - General Guidance & Technical Questions
  - Performance Issues or Degraded Service
  - API / Integration Issues
  - Feature Request or Product Feedback

**Issue Description**  
  Provide a detailed explanation of the issue.

# 4. Attach Supporting Files (Optional)
Upload screenshots, logs, or configuration files to help the support team better understand the issue.

# 5. Submit the Ticket
- Click **Submit** to create the ticket.
- A **Ticket ID** will be generated for tracking purposes.
- You will receive a confirmation email with ticket details.

**Support Plan Response Times**

The response time depends on your active support plan:

| Plan   |Response Time |
| -------- | -------- |
| Basic Support | Within 12 hours |
|Developer Support | Within 8 hours |
|Enterprise Support | Within 4 hours|

**Note:** Ensure your account is correctly mapped to your support plan to avoid delays.